Certification
AHLEI Certification
Certified Hospitality Manager (CHM)
Includes Certified Hospitality Manager (CHM)
- 3–5 August 2026 · 3 days
- 9:00 AM – 5:00 PM (Mon–Wed)
- Cosmo Hotel Kuala Lumpur
Register by 2 August 2026
Section 001Academy
Vol. III · 2026 Intake · ASEAN
Aariana Hospitality Academy
Train the people who run your hotels.
Public programmes, in-house delivery and AHLEI-authorised certification — across nine hospitality disciplines, every programme HRD-Corp claimable.
TrainCertifyOperate
003ScheduleOpen for registration
The current intake.
Programmes inside their registration window. New sessions are added on a rolling cadence.
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3 August 2026
004StandardsWhy it works · Who delivers
The investment that pays every day.
A structured training programme gives associates consistent knowledge, safety awareness, and the confidence to perform. The return isn't just operational — it's cultural. Aariana's trainers are practitioners first, classroom second.
Two standards run through every Aariana programme: the curriculum is operationally relevant, and the people teaching it have run hotels.
The Operational Return
4 outcomes
Consistent Performance
Every associate trained to the same standard, every time.
Industry Edge
Stay ahead of evolving ASEAN hospitality standards and guest expectations.
Staff Retention
Associates who feel invested in stay longer and perform better.
Certification Credibility
Globally recognised credentials that raise your property’s profile.
Training Foundations
5 briefings
Briefing 01
Why Training Is Important
Why the cost and time of training is a worthwhile investment for owners and associates.
Training presents a prime opportunity to expand the knowledge base of all associates. Many employers find development opportunities expensive, and associates may miss work time while attending training sessions, which can delay the completion of projects. Despite these potential drawbacks, training and development provides both the company as a whole and individual associates with benefits that make the cost and time a worthwhile investment.
An associate who receives the necessary training is better able to perform their job. They become more aware of safety practices and proper procedures for basic tasks. Training may also build confidence because associates gain a stronger understanding of the industry and the responsibilities of their role. This confidence may encourage them to perform better and think of new ideas that help them excel.
Continuous training also keeps employees on the cutting edge of industry developments. Associates who are competent and aware of changing industry standards help the company maintain its position as a leader and strong competitor within the industry.
Training presents a prime opportunity to expand the knowledge base of all associates. Many employers find development opportunities expensive, and associates may miss work time while attending training sessions, which can delay the completion of projects. Despite these potential drawbacks, training and development provides both the company as a whole and individual associates with benefits that make the cost and time a worthwhile investment.
An associate who receives the necessary training is better able to perform their job. They become more aware of safety practices and proper procedures for basic tasks. Training may also build confidence because associates gain a stronger understanding of the industry and the responsibilities of their role. This confidence may encourage them to perform better and think of new ideas that help them excel.
Continuous training also keeps employees on the cutting edge of industry developments. Associates who are competent and aware of changing industry standards help the company maintain its position as a leader and strong competitor within the industry.
Select a briefing to read the full write-up from Aariana's Learning & Development profile.
005Curriculum74 programmes · 9 disciplines
Nine disciplines. One curriculum.
The Aariana curriculum runs across nine operational disciplines, from front-line service skills to AHLEI certification. Pick a discipline to read the brief.
Discipline 01
Leadership & Supervisory
8
Programmes in this discipline
What this covers
Management effectiveness, team leadership and supervisory excellence.
What it changes
Builds the management bench that runs your floors and departments.
Programme Directory
The full Aariana catalogue.
Search the full Aariana training catalogue by programme name, category, or duration.
This list is not exhaustive. Additional programmes can be customised for your property or organisation.
Showing 79 of 79 programmes
| Programme | Category | Duration |
|---|---|---|
| (MC) 7 Qualities Leadership Management | Leadership & Supervisory Skills | 2 days |
| (MC) Hospitality Supervision Skills | Leadership & Supervisory Skills | 2 days |
| Leadership & Supervision | Leadership & Supervisory Skills | 2 days |
| Supervisory Development | Leadership & Supervisory Skills | 2 days |
| Successful Innovation Leadership And Motivation At Workplace | Leadership & Supervisory Skills | 2 days |
| Effectiveness to Greatness Leadership | Leadership & Supervisory Skills | 2 days |
| Leading Teams For Greater Impact | Leadership & Supervisory Skills | 2 days |
| Leadership Excellence Workshop | Leadership & Supervisory Skills | 2 days |
| (MC) Protocol for Event Management | Sales & Marketing | 2 days |
| Professional Upselling, Cross Selling, Suggestive Selling Techniques for the Front Liners | Sales & Marketing | 2 days |
| Managing Reservation Effectively | Sales & Marketing | 2 days |
| Successful Sales Effectiveness & Leadership | Sales & Marketing | 2 days |
| Closing Every Client — Hospitality Sales | Sales & Marketing | 2 days |
| (MC) Human Resources and Industrial Relations For HR & Non HR Individuals | People Development | 2 days |
| (MC) Handling Poor Performance & Attendance Related Problems | People Development | 2 days |
| Curbing Absenteeism and Handling Sick Leave Abuse at Work Place | People Development | 2 days |
| Conduct of A Domestic Inquiry and Appropriate Punishment For Different Types of Misconducts | People Development | 2 days |
| Understanding Malaysian Labour Legislation | People Development | 2 days |
| Coaching And Counselling Skills In Handling Difficult Employees | People Development | 2 days |
| Training And Coaching Skills For Hospitality Trainers | People Development | 3 days |
| Training of Trainers | People Development | 3 days |
| How To Conduct A Domestic Inquiry | People Development | 1 day |
| Food & Beverage Service Skills | Food & Beverage | 2 days |
| Restaurant Management | Food & Beverage | 2 days |
| Food and Beverage Service Excellence | Food & Beverage | 2 days |
| Upselling and Service Enhancement in F&B Industry | Food & Beverage | 2 days |
| Back to Basics — Food and Beverage | Food & Beverage | 2 days |
| Artistry of Food & Beverage Service Techniques | Food & Beverage | 1 day |
| Banquet Set Up and Service Skills Workshop | Food & Beverage | 2 days |
| Back To Basics — F&B Essentials | Food & Beverage | 1 day |
| (MC) Guestroom Cleaning | Housekeeping | 2 days |
| Customer Service in Housekeeping | Housekeeping | 2 days |
| Housekeeping Today | Housekeeping | 2 days |
| Developing Standard Operating Procedures — Guestroom Cleaning | Housekeeping | 2 days |
| Laundry And Valet Management | Housekeeping | 2 days |
| Housekeeping for Supervisors | Housekeeping | 1 day |
| Effective Housekeeping Supervisory Skills | Housekeeping | 2 days |
| Communication Challenges and Solutions | Service Skills | 2 days |
| Crash Course: Basic Hotel English | Service Skills | 2 days |
| (MC) 5 Star Touch Service Culture | Service Skills | 2 days |
| Mind Your English | Service Skills | 2 days |
| The Guest is Always Right? | Service Skills | 2 days |
| Building Customer Satisfaction Through Excellence Service | Service Skills | 2 days |
| Creative Problem Solving And Decision Making | Service Skills | 2 days |
| Cross Culture Communications Skills | Service Skills | 2 days |
| Effective Time and Stress Management | Service Skills | 2 days |
| Exceeding Customer Expectations | Service Skills | 2 days |
| Guest Service Excellence & Professional Front Desk Behavior | Service Skills | 2 days |
| Handling Difficult Customers and Complaints Effectively | Service Skills | 2 days |
| Mastering High Profile Protocol Events | Service Skills | 2 days |
| Positive Mind Set & Attitude Change | Service Skills | 2 days |
| Putting the Guests First | Service Skills | 2 days |
| Service Culture: We Are At Your Service | Service Skills | 2 days |
| Touch of Midas: We Are At Your Service | Service Skills | 2 days |
| Transforming The Mindset Through Managing Change And Work | Service Skills | 2 days |
| Delivering VIP and Protocol Service | Service Skills | 2 days |
| Back to Basics — Front Office | Service Skills | 2 days |
| Purpose and Priority at Work | Service Skills | 2 days |
| Upskilling Customer Service Skills | Service Skills | 2 days |
| Customer Service Excellence & Guest Ownership Culture | Service Skills | 2 days |
| Hazard Identification, Risk Assessment And Risk Control (HIRARC) in Hospitality | Hospitality Skills | 2 days |
| Occupational Safety And Health Management | Hospitality Skills | 2 days |
| Hospitality Safety Management Programme (OSHA) | Hospitality Skills | 1 day |
| Hospitality Security and Loss Prevention Management | Hospitality Skills | 2 days |
| Managing And Controlling Expenses | Hospitality Skills | 2 days |
| Managing Quality & Productivity | Hospitality Skills | 2 days |
| Effectively Managing Inventories | Hospitality Skills | 2 days |
| Revenue Management | Hospitality Skills | 2 days |
| Communication Skills in the Hospitality Industry | Hospitality Skills | 1 day |
| Hotel Brand Standards | Hospitality Skills | 1 day |
| Team Building | Team Building & AI | 2 days |
| Team Challenge — Breaking Barriers | Team Building & AI | 1 day |
| Introduction to Artificial Intelligence for Hospitality Industry | Team Building & AI | 2 days |
| Certified Hotel Administrator (CHA®) | AHLEI Certification | 4 days |
| Certified Hospitality Trainer (CHT) | AHLEI Certification | 4 days |
| Certified Food and Beverage Executive (CFBE®) | AHLEI Certification | 4 days |
| Certified Hospitality Revenue Manager (CHRM®) | AHLEI Certification | 4 days |
| Certified Rooms Division Executive (CRDE®) | AHLEI Certification | 4 days |
| Certified Hospitality Manager (CHM) | AHLEI Certification | 3 days |
- Leadership & Supervisory Skills2 days
(MC) 7 Qualities Leadership Management
- Leadership & Supervisory Skills2 days
(MC) Hospitality Supervision Skills
- Leadership & Supervisory Skills2 days
Leadership & Supervision
- Leadership & Supervisory Skills2 days
Supervisory Development
- Leadership & Supervisory Skills2 days
Successful Innovation Leadership And Motivation At Workplace
- Leadership & Supervisory Skills2 days
Effectiveness to Greatness Leadership
- Leadership & Supervisory Skills2 days
Leading Teams For Greater Impact
- Leadership & Supervisory Skills2 days
Leadership Excellence Workshop
- Sales & Marketing2 days
(MC) Protocol for Event Management
- Sales & Marketing2 days
Professional Upselling, Cross Selling, Suggestive Selling Techniques for the Front Liners
- Sales & Marketing2 days
Managing Reservation Effectively
- Sales & Marketing2 days
Successful Sales Effectiveness & Leadership
- Sales & Marketing2 days
Closing Every Client — Hospitality Sales
- People Development2 days
(MC) Human Resources and Industrial Relations For HR & Non HR Individuals
- People Development2 days
(MC) Handling Poor Performance & Attendance Related Problems
- People Development2 days
Curbing Absenteeism and Handling Sick Leave Abuse at Work Place
- People Development2 days
Conduct of A Domestic Inquiry and Appropriate Punishment For Different Types of Misconducts
- People Development2 days
Understanding Malaysian Labour Legislation
- People Development2 days
Coaching And Counselling Skills In Handling Difficult Employees
- People Development3 days
Training And Coaching Skills For Hospitality Trainers
- People Development3 days
Training of Trainers
- People Development1 day
How To Conduct A Domestic Inquiry
- Food & Beverage2 days
Food & Beverage Service Skills
- Food & Beverage2 days
Restaurant Management
- Food & Beverage2 days
Food and Beverage Service Excellence
- Food & Beverage2 days
Upselling and Service Enhancement in F&B Industry
- Food & Beverage2 days
Back to Basics — Food and Beverage
- Food & Beverage1 day
Artistry of Food & Beverage Service Techniques
- Food & Beverage2 days
Banquet Set Up and Service Skills Workshop
- Food & Beverage1 day
Back To Basics — F&B Essentials
- Housekeeping2 days
(MC) Guestroom Cleaning
- Housekeeping2 days
Customer Service in Housekeeping
- Housekeeping2 days
Housekeeping Today
- Housekeeping2 days
Developing Standard Operating Procedures — Guestroom Cleaning
- Housekeeping2 days
Laundry And Valet Management
- Housekeeping1 day
Housekeeping for Supervisors
- Housekeeping2 days
Effective Housekeeping Supervisory Skills
- Service Skills2 days
Communication Challenges and Solutions
- Service Skills2 days
Crash Course: Basic Hotel English
- Service Skills2 days
(MC) 5 Star Touch Service Culture
- Service Skills2 days
Mind Your English
- Service Skills2 days
The Guest is Always Right?
- Service Skills2 days
Building Customer Satisfaction Through Excellence Service
- Service Skills2 days
Creative Problem Solving And Decision Making
- Service Skills2 days
Cross Culture Communications Skills
- Service Skills2 days
Effective Time and Stress Management
- Service Skills2 days
Exceeding Customer Expectations
- Service Skills2 days
Guest Service Excellence & Professional Front Desk Behavior
- Service Skills2 days
Handling Difficult Customers and Complaints Effectively
- Service Skills2 days
Mastering High Profile Protocol Events
- Service Skills2 days
Positive Mind Set & Attitude Change
- Service Skills2 days
Putting the Guests First
- Service Skills2 days
Service Culture: We Are At Your Service
- Service Skills2 days
Touch of Midas: We Are At Your Service
- Service Skills2 days
Transforming The Mindset Through Managing Change And Work
- Service Skills2 days
Delivering VIP and Protocol Service
- Service Skills2 days
Back to Basics — Front Office
- Service Skills2 days
Purpose and Priority at Work
- Service Skills2 days
Upskilling Customer Service Skills
- Service Skills2 days
Customer Service Excellence & Guest Ownership Culture
- Hospitality Skills2 days
Hazard Identification, Risk Assessment And Risk Control (HIRARC) in Hospitality
- Hospitality Skills2 days
Occupational Safety And Health Management
- Hospitality Skills1 day
Hospitality Safety Management Programme (OSHA)
- Hospitality Skills2 days
Hospitality Security and Loss Prevention Management
- Hospitality Skills2 days
Managing And Controlling Expenses
- Hospitality Skills2 days
Managing Quality & Productivity
- Hospitality Skills2 days
Effectively Managing Inventories
- Hospitality Skills2 days
Revenue Management
- Hospitality Skills1 day
Communication Skills in the Hospitality Industry
- Hospitality Skills1 day
Hotel Brand Standards
- Team Building & AI2 days
Team Building
- Team Building & AI1 day
Team Challenge — Breaking Barriers
- Team Building & AI2 days
Introduction to Artificial Intelligence for Hospitality Industry
- AHLEI Certification4 days
Certified Hotel Administrator (CHA®)
- AHLEI Certification4 days
Certified Hospitality Trainer (CHT)
- AHLEI Certification4 days
Certified Food and Beverage Executive (CFBE®)
- AHLEI Certification4 days
Certified Hospitality Revenue Manager (CHRM®)
- AHLEI Certification4 days
Certified Rooms Division Executive (CRDE®)
- AHLEI Certification3 days
Certified Hospitality Manager (CHM)
006In-HouseProgramme delivered on-property
The programme
comes to you.
In-house delivery means the curriculum is staged inside your operation — tailored to your team's specific needs, scheduled around your service cycle, and delivered on your property.
Minimum cohort
10 participants
Delivery
On-property
HRD-Corp
Claimable
Programme Structure
5 benefits
- 01
Better value than public programmes for groups of 10 or more
- 02
Tailored to your specific property standards and challenges
- 03
Flexible scheduling around your operations
- 04
No travel, lodging or logistical costs for your team
- 05
Builds stronger internal relationships through shared learning
007PathwayAHLEI Authorised · Malaysia delivery
The credential
pathway.
The American Hotel & Lodging Educational Institute (AHLEI) was founded in 1953 to provide working hospitality professionals with education and training. AHLEI continues to meet the needs of the industry through online learning, professional certification and hospitality education resources.
AHLEI is recognised as a global leader in hospitality training and hotel management certification. Its programmes are recognised by the American Hotel & Lodging Association and conform to best practices in the hotel and lodging industry.
Certification Scope
AHLEI professional certifications are widely recognised across the hospitality industry, including hotels, food and beverage establishments, trainers, revenue management and sales, hospitality educators and hotel suppliers.
Certification examinations are available through AHLEI's partner in Malaysia, Aariana Hospitality International.
Validity
All AHLEI certifications are valid for 5 years and must be renewed or recertified every 5 years, except CHM.
- 01CHA®
Certified Hotel Administrator
The Certified Hotel Administrator (CHA®) is the most prestigious certification available to a hotel general manager or hospitality executive. Those who earn the CHA® become part of an elite group of hospitality professionals who combine education, experience and dedication to the industry with a high level of expertise.
Certification examination
Delivered locally
- 02CHT®
Certified Hospitality Trainer
The Certified Hospitality Trainer (CHT®) is the most prestigious certification available to hospitality training executives. The designation recognises training expertise, provides visibility in a competitive marketplace and validates the ability to develop leaders.
Certification examination
Delivered locally
- 03CRDE®
Certified Rooms Division Executive
The Certified Rooms Division Executive (CRDE®) is the most prestigious certification available to a rooms division executive. Candidates demonstrate effective human resource and rooms management expertise, sound judgement and practical skills, with knowledge and understanding of relevant principles in their field.
Certification examination
Delivered locally
- 04CFBE®
Certified Food and Beverage Executive
The Certified Food and Beverage Executive (CFBE®) is the most prestigious certification available to a food and beverage executive. The designation raises the professional standing of food and beverage executives and recognises professional development, industry commitment and excellence.
Certification examination
Delivered locally
- 05CHRM®
Certified Hospitality Revenue Manager
The Certified Hospitality Revenue Manager (CHRM®) is the most prestigious certification available for revenue management within the lodging industry. A CHRM® candidate demonstrates the ability to maximise revenue opportunities and optimise profits, confirming knowledge, capability and experience in revenue management.
Certification examination
Delivered locally
- 06CHM
Certified Hospitality Manager
The Certified Hospitality Manager (CHM) is designed for Executive Assistant Managers, Resident Managers, Directors of Operations, HODs and Assistant HODs. It is a comprehensive programme that develops the skills needed to manage others, provide training and apply effective business skills.
Note · CHM is excluded from the standard 5-year renewal requirement.
Certification examination
Delivered locally
008PropertiesWhere the curriculum has been delivered
Trusted by 200+ properties.
A representative selection of the properties that have run Aariana programmes — across independent boutique hotels and internationally branded resorts.
Reach
200+
Properties trained
Volume
20+
Years operating
Coverage
ASEAN
Regional footprint
Network
40+
Branded partners
Selected Properties
39 listed
- Mandarin Oriental KL
- Shangri-La KL
- Grand Hyatt KL
- Hilton Kota Kinabalu
- Parkroyal KL
- Pullman KL
- Sofitel KL
- Renaissance KL
- Le Méridien KL
- DoubleTree Melaka
- Westin KL
- St. Regis KL
- Four Points Desaru
- Angsana Penang
- Eastern & Oriental Penang
- G Hotel Penang
- Hard Rock Penang
- Lone Pine Penang
- Parkroyal Penang
- Traders Hotel KLCC
- Sutera Harbour Resort
- Nexus Resort Karambunai
- Grand Borneo Hotel
- Le Méridien Kota Kinabalu
- Shangri-La Tanjung Aru
- Grand Margherita Kuching
- Riverside Majestic Sarawak
- Pullman Kuching
- The Datai Langkawi
- St. Regis Langkawi
- Westin Langkawi
- Tanjung Rhu Resort
- Pelangi Beach Resort
- Meritus Pelangi Beach
- Berjaya Langkawi
- Palace of the Golden Horses
- Sunway Resort
- One World Hotel
- Sama-Sama KLIA
Client & Property Network
The full client & property network.
Aariana's training and advisory work spans hotels, resorts, serviced residences, institutions and hospitality groups across Malaysia and the region.
Selected names from Aariana's client and property network. Search the directory for specific properties or browse by letter.
009ConversionEnd of edition · Take the next step
Curriculum, on file.
Or in-house, on request.
Browse the full programme directory on this page, or speak to the academy office about an in-house engagement.
Catalogue
Browse the full programme directory
Every programme across nine disciplines — searchable on-page by name, category, or duration.
View Programme DirectoryIn-House
Bring the curriculum to your team
Tailored delivery on your property — minimum cohort of 10. HRD-Corp claimable.
Enquire In-HouseHRD-Corp Claimable
Every programme HRDF-eligible
Both public and in-house programmes are eligible for HRDF levy reimbursement under HRD-Corp.
HRDF-claimable · catalogue